Delivery and Returns
Delivery times
Order before 3pm weekdays for...
- Standard delivery in up to five working days
- Next Day courier delivery on the next working day
OS Historical 1896-1904 Maps and Custom Made map orders will take one extra day for printing. During peak sales periods, we may need to allow extra time for printing. The estimated delivery date will be amended at time of ordering. Framed and canvas products are handmade and usually take 10-12 working days to dispatch. If you order on a bank holiday we'll start on your order on the next working day. Next Day Delivery for OS Historical 1896-1904 Maps will be sent out Royal Mail 24.
An estimated delivery date will be shown in checkout once you enter your address and pick a delivery option. For some types of orders such as multiple items we may upgrade your delivery option to a different carrier when this offers a better service.
Delivery outside the UK is not available.
Delivery costs
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Product(s) |
Delivery Cost |
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Maps and Books: |
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Custom made flat/folded: |
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Some higher value items are only available with signed-for courier delivery.
Returns
For all returns, please contact Customer Services before returning any items. Select 'OS Maps/Shop' then 'Delivery & Returns'. You will need your contact information and order number.
Damaged, broken or incorrect items
If the item(s) are damaged or broken on delivery, they can be returned for a full refund or a replacement within 14 days from delivery. If the item you receive is not the one ordered, please return it within 14 days from delivery and we will send the correct ones as soon as possible.
Unwanted items
If you change your mind, you can return any item within 14 days from delivery. We will refund the purchase price, standard delivery charges and the cost of posting the product to us within 14 days of us receiving the product. Note that this does not apply to items that have been created specifically for you, such as Custom Made maps, which will only be refunded if damaged.
OS Maps Premium subscriptions
You can cancel a new Premium subscription within 14 days of ordering it and we will refund your subscription. After 14 days we will not be able to refund your subscription.
If you have purchased a recurring Premium subscription through the web, you can cancel your next renewal at any time on your My Account page. If you have purchased a subscription through the app, it can only be cancelled through the app store provider. Please check the help for the relevant app store.