To guarantee* your order in time for Christmas, please ensure you order by the dates below:

Product Range	Last Order Dates in time for Christmas
Custom Made Folded and Flat Maps	11pm Thu 18 December for free delivery 2pm Mon 22 December for next day delivery
Custom Made Small & Medium Framed Maps	11pm Tue 16 December
Custom Made Large Framed & Canvas	11pm Thu 11 December
OS Historical 1896 – 1904 Maps & OS Relief Maps	11pm Wed 17 December
All other products	2pm Fri 19 December for free delivery 2pm Mon 22 December for next day delivery

*Please note Ordnance Survey reserve the right to change any last order dates at any time, without notice.

To allow our staff a well earned break, there will be a longer dispatch time for some of our range after our last Christmas order dates. Please see below the next dispatch dates.

Product Range	Orders despatched from
Custom Made Folded and Flat Maps	Tue 6 January
Custom Made Framed & Canvas Maps	Mon 12 January
OS Historical 1896 – 1904 Maps & OS Relief Maps	Fri 2 January
All other products	Despatched as normal (working days)

Delivery times

Order before 3pm weekdays for...

• Standard delivery in up to five working days
• Next Day courier delivery on the next working day

OS Historical 1896-1904 Maps and Custom Made map orders will take one extra day for printing. During peak sales periods, we may need to allow extra time for printing. The estimated delivery date will be amended at time of ordering. Framed and canvas products are handmade and usually take 10-12 working days to dispatch. If you order on a bank holiday we'll start on your order on the next working day. Next Day Delivery for OS Historical 1896-1904 Maps will be sent out Royal Mail 24.

An estimated delivery date will be shown in checkout once you enter your address and pick a delivery option. For some types of orders such as multiple items we may upgrade your delivery option to a different carrier when this offers a better service.

Delivery outside the UK is not available.

Delivery costs

Some higher value items are only available with signed-for courier delivery.

Returns

For all returns, please contact Customer Services before returning any items. Select 'OS Maps/Shop' then 'Delivery & Returns'. You will need your contact information and order number.

Damaged, broken or incorrect items

If the item(s) are damaged or broken on delivery, they can be returned for a full refund or a replacement within 14 days from delivery. If the item you receive is not the one ordered, please return it within 14 days from delivery and we will send the correct ones as soon as possible.

Unwanted items

If you change your mind, you can return any item within 14 days from delivery. We will refund the purchase price, standard delivery charges and the cost of posting the product to us within 14 days of us receiving the product. Note that this does not apply to items that have been created specifically for you, such as Custom Made maps, which will only be refunded if damaged.

OS Maps Premium subscriptions

You can cancel a new Premium subscription within 14 days of ordering it and we will refund your subscription. After 14 days we will not be able to refund your subscription.

If you have purchased a recurring Premium subscription through the web, you can cancel your next renewal at any time on your My Account page. If you have purchased a subscription through the app, it can only be cancelled through the app store provider. Please check the help for the relevant app store.

Electrical recycling and WEEE

You can recycle electrical and electronic devices bought from OS for free at your local recycling centre. To find your nearest centre, visit the Recycle More website and type in your postcode.

Why recycle?

Unwanted electrical equipment is the UK’s fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We’re proud to support your local authority in providing local recycling facilities for electrical equipment. Electrical equipment that can be recycled is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

How are we helping?

In the UK, retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS). To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More website.