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Free standard UK delivery
Order before 3pm for next day*
Latest map versions guaranteed

Delivery and Returns

Delivery times

Place your order before 4pm on…
MondayTuesdayWednesdayThursdayFridaySaturdaySunday
For standard delivery onWeds - ThursThurs - FriFri - SatSat - MonMon - TuesTues - WedsWeds - Thurs
For next day delivery onTueWedThuFriMonTuesTues

Please note these deliveries are only estimates. Custom Made map orders will take one extra day for printing. Framed and canvas products are handmade and usually take 7 - 10 days. If you order on a bank holiday please use the next working day.

Delivery costs

Country

Product(s)

Delivery Cost

UK

Royal Mail standard: 3-4 working days
Courier: 1-2 working days

Free
 £3.99

UK

Framed / canvas Custom Made maps:  Courier - 9-12 working days

Free

UK

GPS Devices and accessories: Courier - Next day

Free (over £75)
or £3.99 (under £75)

Europe

All items, 4-10 days *

£5.99

Rest of the world

All items, 7+ days*

£9.99

*We do not deliver to all countries, and some specific items, such as GPS devices and framed products are restricted to UK delivery. Please contact Customer Services for more information.

Returns

Damaged, broken or incorrect items

If the items are damaged or broken on delivery, they can be returned for a full refund or a replacement. If the item you receive is not the one ordered, please return it and we will send the correct ones as soon as possible.

Unwanted items

If you change your mind, you can return any items within the 14 calendar day period and we will refund the purchase price, standard delivery charges and the cost of posting the product to us within 14 calendar days of us receiving the product. Note that this does not apply to items that have been created specifically for you, such as Custom Made maps, which will only be refunded if damaged.

OS Maps Premium subscriptions

You can cancel a new Premium subscription within 14 days of ordering it and we will refund your subscription. After 14 days we will not be able to refund your subscription.

If you have purchased a recurring Premium subscription through the web, you can cancel your next renewal at any time on your My Account page. If you have purchased a subscription through the app, it can only be cancelled through the app store provider. Please check the help for the relevant app store.