Delivery and Returns
Delivery times
Order before 4pm weekdays for...
- Standard delivery in up to five working days
- Next Day courier delivery on the next working day
Custom Made map orders will take one extra day for printing. Framed and canvas products are handmade and usually take 10-12 working days to dispatch. If you order on a bank holiday we'll start on your order on the next working day.
An estimated delivery date will be shown in checkout once you enter your address and pick a delivery option.
Orders for delivery outside the UK are temporarily suspended due to issues with duties and taxes.
Delivery costs
|
Country |
Product(s) |
Delivery Cost |
|---|---|---|
|
UK |
Maps, Books and Gear: Royal Mail standard: 3-5 working days |
Free |
|
UK |
Custom made flat/folded - Royal Mail standard: 4-6 working days |
Free |
|
UK |
GPS Devices and accessories: Courier - Next day |
Free (over £75) |
|
Europe |
All items, 4-10 days * |
£5.99 |
|
Rest of the world |
All items, 7+ days* |
£9.99 |
*We do not deliver to all countries, and some specific items, such as GPS devices and framed products are restricted to UK delivery. Please contact Customer Services for more information.
Returns
EXTENDED RETURNS FOR CHRISTMAS: Got the wrong thing, or ended up with two? We're extending our return policy! From 21st November, you will have 60 days to return unopened, unwanted items, so you can buy that surprise gift without risk.
This does not apply to personalised items, like Custom Made maps, and does not affect your statutory rights.
For all returns, please contact Customer Services before returning any items. Select 'OS Maps/Shop' then 'Delivery & Returns'. You will need your contact information and order number.
- For returns under £100, please send the items to: FREEPOST Ordnance Survey (no other address or postage is required)
- For returns over £100, customer services will get in touch to arrange a secure collection
Damaged, broken or incorrect items
If the items are damaged or broken on delivery, they can be returned for a full refund or a replacement. If the item you receive is not the one ordered, please return it and we will send the correct ones as soon as possible.
Unwanted items
If you change your mind, you can return any items within the 14 calendar day period and we will refund the purchase price, standard delivery charges and the cost of posting the product to us within 14 calendar days of us receiving the product. Note that this does not apply to items that have been created specifically for you, such as Custom Made maps, which will only be refunded if damaged.
OS Maps Premium subscriptions
You can cancel a new Premium subscription within 14 days of ordering it and we will refund your subscription. After 14 days we will not be able to refund your subscription.
If you have purchased a recurring Premium subscription through the web, you can cancel your next renewal at any time on your My Account page. If you have purchased a subscription through the app, it can only be cancelled through the app store provider. Please check the help for the relevant app store.