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OS Account FAQ

How do I see my account?

Go to My Account for the OS Shop account. You can also access your account from OS Maps and Secret Stories, and access setting specific to those apps.

How do I change or reset my password?

Go to Account Details and click the change password button, and follow the instructions on screen.

If you have forgotten your password use the password reset function - you will need access to your registered email address.

If you no longer have access to your email, you will need to Contact us, verify your identity and we can reset your password manually.

How do I change my email address?

Go to Account Details and click the change button under your email address, and follow the instructions on screen. You will need to confirm access to your old email address to verify your identity.

If you no longer have access to your old email, you will need to Contact us, verify your identity and we can reset your password manually.

How I change my billing or delivery address?

You can add and delete addresses in your account. You can also add a new address during the checkout process.

How do a cancel an automatic subscription to OS Maps?

The process depends on where you took out your subscription. See the detailed answer here for help.

How do I change or stop getting emails from you?

At the bottom of every marketing email will be a link to 'Manage what email I get'. Click that to get a page with personalised options. Under the heading 'Send me information by email and post from Ordnance Survey and its group of companies' you can choose what sorts of email you would like; Marketing emails are listed as 'Details on products, special offers and promotions'. Click 'Save my preference' to update.

On the email, you will also find an unsubscribe link, which will prevent us sending any non-transaction emails to you. Fully unsubscribing will also prevent us sending non-marketing emails, like information on changes and upgrades, new app releases, function updates and more, so if you still want to get these use the Manage option and just untick all email types.

Even if you unsubscribe, we will still send transaction confirmations, as we are required to send these.

How do I see a list of my orders and order status?

You can go to My Orders to see your past orders and the current status. Orders showing as 'Awaiting Fulfilment' have not been sent yet.

Any orders you created using 'Guest' checkout will not show in here, as they are not attached to your account.

Can I get a copy of an invoice?

You can get a copy of an order from your order history, but you cannot get a copy invoice at this time. If you need one, please contact customer services with the order number(s).

How can I see which Digital Map codes I have redeemed?

This is only visible in the OS Maps app. Log in, and in the main menu navigate to 'My offline maps' and then to 'Paper maps' to see the list.