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Leisure Shop Order FAQ

What payment cards do you accept?

We accept Visa, MasterCard and American Express debit and credit cards, or payment via PayPal and Apple Pay.

How do I add a discount code?

OS Shop discount code addingIn the 'Bag' or Checkout look for the button 'Add a discount code'. Click this to open the discount code box and enter the code. Discount codes are not case sensitive.

Click the 'Apply button to apply the code and change the price. If the code is invalid or not available, you will get a warning message.

Only one discount code can be entered per order. Some codes may be combined with sale items or automatic discounts, but some will not - please check the specific offer for details.

How are orders sent, and how long do they take to arrive?

Most orders are sent by Royal Mail, and will take around five working days. If you choose the courier option (which is required for high value orders) it will usually arrive the next day. Check Deliveries & Returns for more details.

Delivery times will vary around major holidays, like Christmas.

Can I change my billing or delivery address after placing an order?

Once completed, orders are sent immediately to the warehouse for packing and despatch, so we normally cannot change the delivery address. The invoice is created using the billing address provided at the time the order is placed.

What packaging do you use, and can it be recycled?

We are working hard to make most our packaging easily recycled. Most orders will ship in card sleeves or boxes, and we use recyclable tape and padding material too. Wherever available, we source these from suppliers with sustainable credentials.

How can I track my order

For standard Royal Mail delivery, tracking is not available. For courier delivery, Customer Services can access tracking information as needed. We are working on adding this to your despatch notification automatically.

I've ordered the wrong item. How can I return it?

Please see the Returns information here.

Can I exchange my product?

Please follow the returns process at Delivery & Returns, and then re-order the correct item.

Why is there no digital map code on my Custom Made map?

Custom Made maps don't cover a specific area, so unlike ordinary OS Explorer or OS Landranger maps they do not come with a Digital Download code. OS Map premium users can download any area of mapping using the 'save offline map' option in the app.

Why can I not see my order in Order History?

If you checkout using the 'Guest' option, your order will not be added to your order history, even if you use your registered email address.

Why do I get stuck in checkout?

One common reason is that you have an older account, but never added a billing address. Go to My Addresses and add an address before returning to checkout. If you are still stuck please contact Customer Services or use the Live Chat, if available.

Do you offer bulk or trade discounts?

There are automatic discounts for larger orders of paper maps - see Bulk Discounts for details. You can also find our Official Wholesalers list here.. For anything else, please get in touch.